Privacy Policy – CarTurf Global – FZCO
Effective Date: July 16, 2025
This Privacy Policy explains how CarTurf Global – FZCO (“CarTurf Global”, “we”, “us”) collects, uses, stores, and shares personal data obtained via carturf.com and CarTurf.app. We are committed to protecting your privacy and ensuring transparency.
By using our services, you consent to this policy.
1. Data Controller
The data controller is:
CarTurf Global – FZCO
IFZA Business Park, Dubai Silicon Oasis, UAE
License No. 64196
Email: [email protected]
2. What Personal Data We Collect
We collect personal data when you use our services, sign up, or interact with us. This includes:
2.1 Information You Provide
- Full name, passport copy, and contact information
- Vehicle ownership documents, registration info
- Insurance contracts, address proof, driver’s license
- Payment details and invoicing information
- Communication records (emails, calls, support tickets)
2.2 Information Collected Automatically
- IP address and geolocation
- Device and browser type
- Usage logs on CarTurf.app
- Cookies and session tracking
3. Purpose of Processing
We collect and process your data to:
- Deliver our services (registration, insurance, document handling)
- Create and manage your CarTurf.app account
- Provide technical and customer support
- Communicate service updates and legal notices
- Fulfill legal and tax obligations
- Improve our platform and services
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (for delivering services)
- Legal obligations (compliance with UAE and EU law)
- Legitimate interests (improving services, fraud prevention)
- Consent (marketing communication, third-party processing)
5. Sharing of Data
We share personal data only when necessary and securely, including:
- CarTurf UG (Germany) – Our contracted partner handling all vehicle-related services in the EU
- Insurance companies, registration authorities, vehicle sellers (as required)
- IT providers, hosting partners (for CarTurf.app)
- Legal, tax, or regulatory bodies if required by law
6. International Data Transfers
Your data may be transferred to and processed in Germany by CarTurf UG and other service providers.
- These transfers are protected using Standard Contractual Clauses (SCCs) or equivalent legal mechanisms in compliance with EU GDPR and UAE PDPL.
7. Data Retention
We retain your data only as long as necessary for:
- Providing services and maintaining contracts
- Meeting legal and tax obligations
- Resolving disputes and ensuring compliance
We securely delete or anonymize data once retention periods expire.
8. Your Rights
Depending on your jurisdiction (UAE PDPL or EU GDPR), you may have rights to:
- Access your data
- Correct or update inaccuracies
- Request deletion (“right to be forgotten”)
- Object to processing
- Withdraw consent
- Request data portability
Requests can be submitted via Support @CarTurf.com.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes:
- Encrypted data storage and transfer
- Role-based access controls
- Regular system audits
However, no system is 100% secure—users are advised to protect their own credentials.
10. Cookies & Tracking
We use cookies and similar technologies on our platform to:
- Keep you logged in
- Analyze usage
- Improve the user experience
You can manage cookie preferences through your browser settings.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this policy periodically. You will be notified of significant changes via email or the platform. Continued use of our services after updates implies your agreement.
13. Contact Us
For questions, access requests, or complaints, contact:
CarTurf Global – FZCO
IFZA Business Park, Dubai Silicon Oasis, UAE
Email: Support @CarTurf.com