Your privacy is important to us. This Privacy Policy describes how CARTURF GLOBAL - FZCO ("CarTurf," "we," "us," or "our") collects, uses, and shares personal information in connection with https://carturf.com and related sites and services we operate.
Licensed partner offices (including CarTurf UG (haftungsbeschränkt) in Germany) may process personal data on our behalf or as independent controllers where required by local registration, insurance, or tax law. References to "CarTurf" in this policy include those partners when they process data for CarTurf services, unless the context requires otherwise.
Personal information is any information about you that can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and information about how you use a website or online service.
If our site contains links to third-party sites and services, those sites and services have their own privacy policies. This Privacy Policy does not apply to your activities after you leave our site.
Effective: 29 June 2023
Last updated: 21 September 2026
Information We Collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence.
Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
- Device type
- Operating system
- Unique device identifiers
- Device settings
- Geo-location data
Personal Information
We may ask for personal information — for example, when you subscribe to our newsletter, create an account, register a vehicle, or contact us — which may include one or more of the following:
- Name
- Date of birth
- Phone/mobile number
- Home/mailing address
- Identity documents and driver's licenses (including for you and permitted drivers, when required for road-authority requests or before granting another person access to drive)
- Vehicle and registration documents
- Payment details
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so, and only personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website or in our services:
- Sign up to receive updates from us via email or social media channels
- Create an account or use carturf.app
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or similar technologies
- Purchase, register, insure, or manage a vehicle through CarTurf
- Submit documents related to traffic violations, tolls, or permitted drivers
- Mention us on social media
We may collect, hold, use, and disclose information for the following purposes:
- to provide our platform's core features and services
- to enable you to customize or personalize your experience
- to deliver products and/or services to you
- to contact and communicate with you
- to register and insure vehicles and communicate with authorities, insurers, and tax offices
- to process fines, tolls, and related notices and to charge payment methods you have authorized
- to prevent fraud and ensure compliance with law
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from trusted sources.
Security of Your Personal Information
When we collect and process your personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, no method of electronic transmission or storage is 100% secure.
A plain-language description of the technical and organisational measures we use — where account data and documents are stored, encryption in transit, sign-in and two-factor authentication, and who can access your files — is published at carturf.com/security. That page is informational; this Privacy Policy governs.
You are responsible for selecting any password and its overall security strength, and for ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need it for the purposes described in this policy, or longer where required for legal, accounting, or reporting obligations, or for archiving in the public interest, scientific or historical research, or statistical purposes.
Children's Privacy
We do not aim any of our products or services directly at children under the age of 16, and we do not knowingly collect personal information about children under 16.
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide that person's personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access, correction, restriction, objection, portability, and deletion: Where the GDPR or other applicable law grants you these rights, you may exercise them by contacting us. We will not discriminate against you for exercising your rights over your personal information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe we have breached a relevant data-protection law, please contact us with full details. You may also have the right to contact a regulatory body or data-protection authority.
Unsubscribe: To unsubscribe from our email database or opt out of marketing communications, contact us using the details below or use the opt-out facilities in the communication.
Use of Cookies
We use cookies to collect information about you and your activity across our site. Please refer to our Cookie Policy for more information where published.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us, to the extent permitted by applicable law.
Limits of Our Policy
Our website may link to external sites that are not operated by us. We have no control over the content and policies of those sites and cannot accept responsibility for their privacy practices.
Changes to This Policy
We may change this privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. We will post changes at this same link. If required by law, we will obtain permission or give you the opportunity to opt in or opt out of new uses of your personal information.
Data Controller / Data Processor
For personal data processed in connection with carturf.com and the customer relationship for CarTurf services, CarTurf Global FZCO is the primary data controller. Licensed partners such as CarTurf UG may act as processors on our instructions or as independent controllers where local law requires them to process registration, insurance, or tax data in their own name (for example, as registered keeper).
Legal Bases for Processing Your Personal Information
Where the GDPR applies, we collect and use your personal information on one or more of the following grounds: consent; performance of a contract or steps prior to entering a contract; our legitimate interests (such as operating, improving, and securing our services, and communicating with you); and compliance with law.
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA is protected by appropriate safeguards, for example standard contractual clauses approved by the European Commission, binding corporate rules, or other legally accepted means.
Contact Us
For privacy questions or requests:
CarTurf Global FZCO
support@carturf.com
German partner office (operational correspondence):
CarTurf UG, Dieselstraße 28, 53424 Remagen, Germany
This Privacy Policy is provided for operational use and is not a substitute for advice from qualified legal counsel.